Ticketing
The ticketing module offers a tool to track and monitor client interactions and customer support enquiries made via phone or email.
Features include:
- Attach each EGS ticket queue to a separate email account
- Allow your clients to log in and see the status of their tickets
- Clients can use email to respond to tickets
- Attachments to emails are parsed and displayed in a ticket's view
- Allows assigning of tickets to members of staff
- Notifications of changes sent to client and staff
- Differentiation of internal and external status and priority
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